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PRIVACY POLICY

Who We Are

\tJLanser & Co is a plumbing and water filtration company. We provide plumbing services, drain cleaning, water filtration system installations, and related work.

How We Contact You and What to Expect

\tWe communicate with customers by WhatsApp, email, and phone calls. If you give us your mobile number or email and agree to be contacted, we may reach you through any of these channels about things such as:

Appointment confirmations and reminders
Technician arrival and job status updates
Quotes, invoices, and payment reminders
Follow-ups after a completed job
Occasional promotions or service offers; frequency varies depending on your service, and is usually limited to necessity of such service. Message and data rates may apply, and WhatsApp messages use your data plan or Wi-Fi. Phone calls are made to arrange, confirm, or follow up on your service.

Information We Collect

\tWe may collect your name, phone number, email address, service address, details about your plumbing or water system, service and payment history, and any messages, call notes, or photos you send us about a job. We collect this information when you request a quote, book a service, contact us by any channel, or use our website or online booking forms.

How We Use Your Information

\tWe use your information to schedule and complete work, send reminders and updates, prepare quotes and invoices, process payments, provide support, keep our service records, and follow up after jobs.

How We Store and Protect Your Information

\tWe store your information in secure business systems with restricted access, and we use industry-standard safeguards to help protect it. No system is completely secure, but we take reasonable steps to protect your information from loss, misuse, and unauthorized access. We keep your information only as long as needed for our business and legal purposes.

Sharing Your Information

\t We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as our job management software, payment processors, email providers, and our messaging providers, including text messaging services and WhatsApp (operated by Meta), and only for the purposes described in this policy. We may also share it if required by law. We do not share your mobile phone number or text messaging opt-in information with third parties or affiliates for their marketing or promotional purposes.

Your Rights

\tYou may ask to see, update, or correct the information we hold about you, or ask us to delete it, by contacting us. We will respond within a reasonable time, and within 7 days where possible. Some records may need to be kept for legal or accounting reasons.

Opting Out and Getting Help

Text messages: reply STOP to any message to stop receiving texts. We will confirm your request and stop sending them. Reply HELP for assistance.

WhatsApp: reply STOP or tell us in the chat that you no longer want messages, and we will stop contacting you on WhatsApp. You may also block or report our number in WhatsApp. Email: click the unsubscribe link in any promotional email, or email us at Jlanserco@gmail.com

Phone calls: tell us on a call or contact us at +1-868-312-1071 and we will stop calling you, except where needed about a service you have booked.

For help with any of these, contact us at +1-868-312-1071 or Jlanserco@gmail.com

Opting out of promotional messages will not affect service you have already booked, and we may still contact you about that service.

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Privacy policy

About us