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Estimates and Pricing

\t Estimates are based on the information available at the time and are valid for 15 days. Final pricing may change if conditions differ from what was described or found on site, such as hidden damage, code issues, or additional work. We will get your approval before doing any work that goes beyond the approved estimate.

Emergency and After-Hours Service

\tEmergency and after-hours calls are charged at premium rates, including a call-out fee, and time on site is billed even if the problem cannot be fully resolved. Emergency work is done to stop damage, restore service, or make the situation safe as quickly as possible, and may be a temporary fix rather than a permanent repair. By requesting emergency work, the customer authorizes us to begin, and verbal or written (including text message) approval is enough. Emergency work is provided without warranty or guarantee, and we do not guarantee that the problem will not return or that the work will hold. Permanent repairs or follow-up work may be needed and will be quoted and billed separately. We are not responsible for damage that occurs before we arrive, or for existing conditions found while working.

Payment

\t Payment is due before the due date on the invoice is reached. Materials that have been ordered specifically for your job may require a deposit.

Retention of Title and Right to Remove Materials

\tAll materials, fixtures, and equipment supplied and installed by JLanser & Co remain our property until the invoice is paid in full. If payment is not received by the due date, we reserve the right to remove the unpaid materials, fixtures, and equipment. Removal does not cancel or reduce the amount owed. The debt remains in full until paid. Removed items will be held by us and released to the customer only once the full balance, including any collection and removal costs, has been paid. The customer must collect the items from our office (or other agreed location). Reinstallation is not included and is not free of charge. It will be quoted and billed as a new service. We are not liable for loss of use or for damage or disruption to the property caused by the removal of unpaid items. This is in addition to any other rights or remedies we have under law, including the right to place a lien or to pursue collection.

Access and Site Conditions

\tYou agree to provide safe, clear access to the work area and to shut-offs, fixtures, and equipment. Delays or extra visits caused by lack of access may be billed.

Cancellations and Rescheduling

\tPlease give us at least 24 hours’ notice to cancel or reschedule. Late cancellations or missed appointments will not be re-funded the assessment fee. Special-order materials that may have been purchased will likewise be non-refundable.

Workmanship Warranty

\t Installations and repairs (excluding emergency clog removals) carry a workmanship warranty stipulated in invoice for said job. if not, warranty is stipulated, no warranty is given. Warranties cover defects in our labor only. It does not cover damage from misuse, neglect, modifications by others, normal wear, or existing problems in the plumbing system. Manufacturer warranties apply to parts and equipment and are handled by manufacturers/suppliers.

Water Filtration and RO Systems

\tFilters and membranes are consumable items and need to be replaced on schedule. Performance depends on your incoming water quality and pressure. Water testing and system results are not a guarantee of specific water quality or health outcomes.

Existing Conditions

\t We are not responsible for pre-existing damage, hidden defects, or the condition of pipes, fixtures, or materials we did not install. Older plumbing may be damaged during work through no fault of ours. We will tell you about any risks we see beforehand where possible.

Limitation of Liability

\t To the fullest extent permitted by law, our liability is limited to the amount paid for the service in question. We are not liable for indirect or consequential losses, such as lost income or damage to property caused by pre-existing conditions.

\tDisputes

\t If you have a concern about our work, please contact us within 7 days of service so we can review it and make it right where appropriate.

JLanser & Co | +1-868-312-1071 | JLanserco@gmail.com

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